Quality is Our Priority!
Of course we guarantee our work and we have a unique Quality Post Card feedback system, but the scenario below best illustrates our professional approach to resolving problems and providing consistent quality over time.
You had your third housecleaning today and you discover a problem when you arrive home. The bathroom mirror is streaky and they didn't clean the floor behind the toilet. Anxiety sets in. You have company coming in a few days and, while it's not a big deal, you don't want to clean a bathroom you just paid someone else to clean. What should you do?
The simple answer is to just call us. But you hesitate... you tried that with the last service company you had, and you left six different messages and missed the call the one time they called you back. When you finally did speak with them, they became very defensive and made you feel like a whiner. On top of all that, you kept having the same problems on future cleanings.
Will we ever leave a mirror streaky? Sooner or later we probably will. Of course our staff is pre-screened, well trained, and well supervised to minimize such things, but they are human, and as such, will make the occasional mistake.
When we do make a mistake, call us within 24 hours. Unlike 95% of the companies in the yellow pages, we answer the phone during business hours. You won't hear excuses. What you will hear is an apology. Then we will dispatch a team, the next business day, to re-clean the area that was not done properly, all at no charge.
Calling us when there is a serious lapse is the easy part. There are three vital things you must give us to get the kind of quality you want every time we clean your home. They are, in order of importance:
Please, please, please, fill it out and stick it in the mailbox after each visit. We don't know how to make it any easier for you. The payback for you is consistent high quality cleanings. But please note that it is unfair to the team if you only mail the Quality Post Card back when you find a problem. They get monthly quality bonus checks based on their grade point averages. Responding by returning the Quality Post Card is like giving them a big tip, but with our money. It also provides a powerful incentive for the staff to understand and please each of our customers. If we ever neglect to leave a Quality Post Card after your cleaning, or if you misplace it, just submit an electronic version of our Quality Post Card.
We are proud of the fact that very few customers cancel our service due to problems with the quality of our work. Sadly almost all such cancellations come from customers who rarely or never mailed back their Quality Post Cards.
Adelphia, Allendale, Allenhurst, Allentown, Allenwood, Alpine, Annandale, Asbury, Asbury Park, Atlantic Highlands, Avenel, Avon by the Sea, Baptistown, Basking Ridge, Bayonne, Bedminster, Belford, Belle Mead, Belleville, Belmar, Bergenfield, Berkeley Heights, Bernardsville, Blawenburg, Bloomfield, Bloomingdale, Bogota, Boonton, Bound Brook, Bradley Beach, Bridgewater, Brielle, Brookside, Budd Lake, Butler, Caldwell, Califon, Carlstadt, Carteret, Cedar Grove, Cedar Knolls, Chatham, Chester, Clark, Clarksburg, Cliffside Park, Cliffwood, Clifton, Clinton, Closter, Colonia, Colts Neck, Cranbury, Cranford, Cream Ridge, Cresskill, Dayton, Deal, Demarest, Denville, Dover, Dumont, Dunellen, East Brunswick, East Hanover, East Orange, East Rutherford, Eatontown, Edgewater, Edison, Elizabeth, Elizabethport, Elmwood Park, Emerson, Englewood, Englewood Cliffs, Englishtown, Essex Fells, Fair Haven, Fair Lawn, Fairfield, Fairview, Fanwood, Far Hills, Farmingdale, Flagtown, Flanders, Flemington, Florham Park, Fords, Fort Hancock, Fort Lee, Fort Monmouth, Franklin Lakes, Franklin Park, Freehold, Frenchtown, Garfield, Garwood, Gillette, Gladstone, Glen Gardner, Glen Ridge, Glen Rock, Green Village, Hackensack, Hackettstown, Haledon, Harrington Park, Harrison, Hasbrouck Heights, Haskell, Haworth, Hawthorne, Hazlet, Helmetta, Hewitt, Hibernia, High Bridge, Highland Park, Highlands, Hightstown, Hillsborough, Hillsdale, Hillside, Ho Ho Kus, Hoboken, Holmdel, Hopewell, Howell, Imlaystown, Interlaken, Ironia, Irvington, Iselin, Jersey City, Keansburg, Kearny, Keasbey, Kendall Park, Kenilworth, Kenvil, Keyport, Kingston, Lake Como, Lake Hiawatha, Lake Hopatcong, Lambertville, Landing, Ledgewood, Leonardo, Leonia, Liberty Corner, Lincoln Park, Lincroft, Linden, Little Falls, Little Ferry, Little Silver, Livingston, Loch Arbour, Locust, Lodi, Long Branch, Long Valley, Lyndhurst, Lyons, Madison, Mahwah, Manalapan, Manasquan, Manville, Maplewood, Marlboro, Martinsville, Matawan, Maywood, Mendham, Metuchen, Middlesex, Middletown, Midland Park, Millburn, Millington, Millstone Township, Milltown, Mine Hill, Monmouth Beach, Monmouth Junction, Monroe Township, Montclair, Montvale, Montville, Moonachie, Morganville, Morris Plains, Morristown, Mount Arlington, Mount Freedom, Mount Tabor, Mountain Lakes, Mountainside, Navesink, Neptune, Neptune City, Neshanic Station, Netcong, New Brunswick, New Milford, New Monmouth, New Providence, New Vernon, Newark, Newfoundland, North Arlington, North Bergen, North Brunswick, North Middletown, Northvale, Norwood, Nutley, Oak Ridge, Oakhurst, Oakland, Ocean, Ocean Grove, Oceanport, Old Bridge, Old Tappan, Oldwick, Oradell, Orange, Palisades Park, Paramus, Park Ridge, Parlin, Parsippany, Passaic, Paterson, Peapack, Pequannock, Perrineville, Perth Amboy, Picatinny Arsenal, Pine Brook, Piscataway, Pittstown, Plainfield, Plainsboro, Pluckemin, Pompton Lakes, Pompton Plains, Port Monmouth, Port Reading, Princeton, Princeton Junction, Quakertown, Rahway, Ramsey, Randolph, Raritan, Readington, Red Bank, Ridgefield, Ridgefield Park, Ridgewood, Ringwood, River Edge, River Vale, Riverdale, Rivervale, Rochelle Park, Rockaway, Rockleigh, Rocky Hill, Roosevelt, Roseland, Roselle, Roselle Park, Rosemont, Rumson, Rutherford, S Hackensack, Saddle Brook, Saddle River, Sandy Hook, Sayreville, Schooleys Mountain, Scotch Plains, Sea Bright, Sea Girt, Secaucus, Sergeantsville, Sewaren, Short Hills, Shrewsbury, Skillman, Somerset, Somerville, South Amboy, South Bound Brook, South Hackensack, South Orange, South Plainfield, South River, Spotswood, Spring Lake, Springfield, Stanton, Stirling, Stockholm, Stockton, Succasunna, Summit, Teaneck, Tenafly, Tennent, Teterboro, Three Bridges, Tinton Falls, Totowa, Towaco, Township of Washington, Union, Union Beach, Union City, Upper Saddle River, Vauxhall, Verona, Waldwick, Wall, Wall Township, Wallington, Wanaque, Warren, Watchung, Wayne, Weehawken, West Allenhurst, West Long Branch, West Milford, West New York, West Orange, Westfield, Westwood, Wharton, Whippany, Whitehouse, Whitehouse Station, Wickatunk, Windsor, Wood Ridge, Woodbridge, Woodcliff Lake, Wyckoff, Zarephath
Serving Bergen County, Essex County, Hudson County, Hunterdon County, Mercer County, Middlesex County, Monmouth County, Morris County, Passaic County, Somerset County, and Union County.