Frequently Asked Questions

  1. Do you provide service in my area?

  2. What types of insurance do you carry and how do they protect us?

  3. Do you bring your own supplies and equipment?

  4. Do I have to be home when you clean?

  5. How much does it cost?

  6. I'm shopping around, what questions should I ask?

  7. How do I make payment?

  8. Do I have to sign a contract?

  9. What if I'm not happy with your work?

  10. Can I skip or reschedule a visit?

  11. Who is coming to my house?

  12. Do the same people come each time?

  13. Can I hire one of your employees directly?

  14. What time will they be arriving?

  15. How do you deal with pets?

  16. Do they expect to be tipped each time?

  17. What if they break something?

  18. One of my regular visits is on a holiday. What happens in this case?

  19. How confidential is the information you have about me?

Do you provide service in my area?

A complete list of all the towns and zip codes we currently service can be found on our Service Area page.

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What types of insurance do you carry and how do they protect us?

  • Workman's compensation insurance. (Always demand a certificate like this one).

    • Protects the cleaners if they are hurt on the job.

    • Eliminates risk that you will be sued if someone is injured in your home.

    • Required by law for all direct employees, but not available for independent contractor labor or cash off-the books employees.

  • General liability insurance. (Always demand a certificate like this one).

    • Covers any breakage or other damage caused by our employees.

    • General policy that covers virtually all potential liabilities.

    • Not carried by private individuals, nor most small companies.

  • Bonding insurance. (Always demand a certificate like this one).

    • Covers any losses from employee dishonestly.

  • Auto insurance. (Always demand a certificate like this one).

    • Covers our fleet of company vehicles.

    • Covers employee vehicles if ever used on the job.

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Do you bring your own supplies and equipment?

  • We bring everything:

    • Cleaning chemicals

    • Mops and buckets

    • Telescoping cobweb removers

    • Rags

    • Upright vacuums

    • Canister vacuums

  • You strictly supply the dirt.

  • No more running to the store for supplies the night before your cleaning is scheduled.

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Do I have to be home when you clean?

On the contrary, the greatest luxury is leaving a dirty home in the morning, then magically discovering a spotless one when you return. Almost 90% of our regulars place a key on file with us for entry to their home. The number one reason people use our service is because they work and would rather not waste time cleaning during the little free time they have.  

Your key is placed on a code numbered key tag that is kept in a secure lock-box in our alarmed office. Your name and/or address are never attached to the key. The key to your home is issued to the supervisor of your cleaning team on the morning of your cleaning. It is then returned to the general manager that same afternoon and secured back in the lock-box. In the unlikely event that your key is ever lost or misplaced, you have double protection. The key is unlabeled, rendering it useless to the finder, plus our insurance company will cover the cost of having the locks changed at your residence, at your option.

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Can I get a price on the web or over the phone?

After almost ten years in the business, we know what to ask, and how to give you an accurate price over the phone or via internet, without an in-home visit. Some companies insist on making an appointment to visit your home first, but this is usually just to give them the opportunity for a high-pressure sales call.  

If it is after our business hours, the best way to get a price is to go to the form on our Pricing Page and submit a description of your home. This will save us both some time, since it is the same list of questions we'll ask you on the phone. We will contact you shortly after we reopen the next day, with complete pricing information. If it is during our business hours, or you if haven't heard back from us by 10:30 the next morning, just call us and find out just how "Affordable" we really are.

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I'm shopping around, what questions should I ask?

Go to our Compare Page and print out a convenient guide that will allow you to make a complete evaluation of our company vs. the competition. To borrow a phrase from the great retailer Mr. Syms: "An educated consumer is our best customer."

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How do I make payment?

A credit card number or mailed-in deposit is required to confirm an initial visit. A cancellation charge will apply if we do not receive 24 hours' notice of a change in date or of cancellation. Please see our Policies page for complete details. During regularly scheduled visits, after your initial visit, we accept cash, personal checks and most major credit cards. For first-time and one-time visits, we only accept cash payments, prior to beginning work. Please leave payment on the kitchen table or countertop on the day of your cleaning, if you are not at home. If you are paying with cash, please put it in an envelope labeled "Affordable". You can arrange to make credit card payments by phoning our office if it is for regular repeat visits. For maximum convenience, you may also consider paying us electronically with an online bill-pay service offered by most financial institutions. Just set up an automatic recurring payment to us, scheduled with the same frequency as our visits, and timed to reach us two days before your cleaning. This way there's one less thing to remember to do. If you forget to leave us a check, we will usually clean your home and leave an invoice with a $5 additional billing fee. Please see our Policies page for more details.

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Do I have to sign a contract?

Never. On the initial visit we do require you to sign a copy of our basic terms and conditions, but you are never committed to continue service beyond that day's visit. If you encounter a company requiring a contract, our advice is to "run screaming in the opposite direction."

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What if I'm not happy with your work?

All our work is guaranteed. We have a comprehensive quality system designed to keep you satisfied, both now, and in the future. In fact, this is so important to us that we've created a special Quality page to explain it in detail.

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Can I skip or reschedule a visit?

Absolutely. If the painters are coming on our scheduled day, just call us and we will move your visit to a day that's more convenient for you. There is no service charge, provided you call us before noon on the business day before our visit. Be sure to ask us for a confirmation number when making changes to avoid any misunderstandings later.

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Who is coming to my house?

People that are our direct, insured and bonded employees. They have been background screened and have completed our comprehensive training program which includes numerous instructional videos and significant on-the-job training with a seasoned staff member.

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Do the same people come each time?

We always want to send the same people. They are the ones that know you and your home best. We can accomplish this the majority of the time, but illnesses or natural staff turnover may necessitate that we substitute a member of the team or, on rare occasion, send a different team altogether. Not only do you get the people you're accustomed to, but you know you won't be stood-up the day before Thanksgiving because the cleaning lady is sick.

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Can I hire one of your employees directly?

Under our terms and conditions, you agree not to hire a present or past employee of ours. Please don't embarrass our staff by suggesting such an arrangement. All employees have, upon being hired, entered into a contract with us, barring them from accepting employment from any current of former customers of the company. If you do decide to employ such a staff member, our referral fee is $3,000. We consider our employees our most valuable asset and charge accordingly. See the our Policies page for details.

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What time will they be arriving?

Because we never know how long it will take to complete a home, we are unable to commit to a specific time of arrival. Should you wish to be home during cleaning, we will make every effort to accommodate your schedule. If you would like an estimated time of arrival, simply call us after 8:15AM on the day of your cleaning.

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How do you deal with pets?

Cats are not a problem. We take great care to ensure that indoor cats stay indoors. Dogs are a little more difficult. Most dog owners will assure us that they would never hurt anyone, and this is generally true when the owner is present. Unfortunately, they often behave quite differently when the owner is not there and strangers are "invading" their territory. Many of our key entry customers have dogs, but are able to minimize the risk to our staff by confining them to an area not being cleaned, such as the basement, garage, spare bedroom, or kennel.

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Do they expect to be tipped each time?

No. While someone having a special one-time major cleaning may choose to offer a gratuity for exemplary service, the majority of our long-term regulars choose to give their team members a modest annual gratuity around the holidays. This is totally at your discretion and is never expected or required.

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What if they break something?

On occasion, accidents do occur. Our insurance carriers will handle any major losses, while we usually handle minor mishaps directly. The most tragic possible loss is breaking something of high sentimental, but low monetary value. Please endeavor to be safe, rather than sorry, with such items and store them away on cleaning day, or instruct us which items to bypass while dusting.

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One of my regular visits is on a holiday. What happens in this case?

We do not clean on the following holidays, when they fall on a weekday:

  • New Years Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

Sometimes we also close on Boxing Day (December 26), but not every year. We will send you a notice two to six weeks before a visit that falls on a holiday, advising you to which day your visit has been rescheduled. We do this to best match customer preferences as to team and time restrictions.

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Is the personal information I provide you confidential?

Absolutely, in strict accordance with our Published Privacy Policy page.

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Adelphia, Allendale, Allenhurst, Allentown, Allenwood, Alpine, Annandale, Asbury, Asbury Park, Atlantic Highlands, Avenel, Avon by the Sea, Baptistown, Basking Ridge, Bayonne, Bedminster, Belford, Belle Mead, Belleville, Belmar, Bergenfield, Berkeley Heights, Bernardsville, Blawenburg, Bloomfield, Bloomingdale, Bogota, Boonton, Bound Brook, Bradley Beach, Bridgewater, Brielle, Brookside, Budd Lake, Butler, Caldwell, Califon, Carlstadt, Carteret, Cedar Grove, Cedar Knolls, Chatham, Chester, Clark, Clarksburg, Cliffside Park, Cliffwood, Clifton, Clinton, Closter, Colonia, Colts Neck, Cranbury, Cranford, Cream Ridge, Cresskill, Dayton, Deal, Demarest, Denville, Dover, Dumont, Dunellen, East Brunswick, East Hanover, East Orange, East Rutherford, Eatontown, Edgewater, Edison, Elizabeth, Elizabethport, Elmwood Park, Emerson, Englewood, Englewood Cliffs, Englishtown, Essex Fells, Fair Haven, Fair Lawn, Fairfield, Fairview, Fanwood, Far Hills, Farmingdale, Flagtown, Flanders, Flemington, Florham Park, Fords, Fort Hancock, Fort Lee, Fort Monmouth, Franklin Lakes, Franklin Park, Freehold, Frenchtown, Garfield, Garwood, Gillette, Gladstone, Glen Gardner, Glen Ridge, Glen Rock, Green Village, Hackensack, Hackettstown, Haledon, Harrington Park, Harrison, Hasbrouck Heights, Haskell, Haworth, Hawthorne, Hazlet, Helmetta, Hewitt, Hibernia, High Bridge, Highland Park, Highlands, Hightstown, Hillsborough, Hillsdale, Hillside, Ho Ho Kus, Hoboken, Holmdel, Hopewell, Howell, Imlaystown, Interlaken, Ironia, Irvington, Iselin, Jersey City, Keansburg, Kearny, Keasbey, Kendall Park, Kenilworth, Kenvil, Keyport, Kingston, Lake Como, Lake Hiawatha, Lake Hopatcong, Lambertville, Landing, Ledgewood, Leonardo, Leonia, Liberty Corner, Lincoln Park, Lincroft, Linden, Little Falls, Little Ferry, Little Silver, Livingston, Loch Arbour, Locust, Lodi, Long Branch, Long Valley, Lyndhurst, Lyons, Madison, Mahwah, Manalapan, Manasquan, Manville, Maplewood, Marlboro, Martinsville, Matawan, Maywood, Mendham, Metuchen, Middlesex, Middletown, Midland Park, Millburn, Millington, Millstone Township, Milltown, Mine Hill, Monmouth Beach, Monmouth Junction, Monroe Township, Montclair, Montvale, Montville, Moonachie, Morganville, Morris Plains, Morristown, Mount Arlington, Mount Freedom, Mount Tabor, Mountain Lakes, Mountainside, Navesink, Neptune, Neptune City, Neshanic Station, Netcong, New Brunswick, New Milford, New Monmouth, New Providence, New Vernon, Newark, Newfoundland, North Arlington, North Bergen, North Brunswick, North Middletown, Northvale, Norwood, Nutley, Oak Ridge, Oakhurst, Oakland, Ocean, Ocean Grove, Oceanport, Old Bridge, Old Tappan, Oldwick, Oradell, Orange, Palisades Park, Paramus, Park Ridge, Parlin, Parsippany, Passaic, Paterson, Peapack, Pequannock, Perrineville, Perth Amboy, Picatinny Arsenal, Pine Brook, Piscataway, Pittstown, Plainfield, Plainsboro, Pluckemin, Pompton Lakes, Pompton Plains, Port Monmouth, Port Reading, Princeton, Princeton Junction, Quakertown, Rahway, Ramsey, Randolph, Raritan, Readington, Red Bank, Ridgefield, Ridgefield Park, Ridgewood, Ringwood, River Edge, River Vale, Riverdale, Rivervale, Rochelle Park, Rockaway, Rockleigh, Rocky Hill, Roosevelt, Roseland, Roselle, Roselle Park, Rosemont, Rumson, Rutherford, S Hackensack, Saddle Brook, Saddle River, Sandy Hook, Sayreville, Schooleys Mountain, Scotch Plains, Sea Bright, Sea Girt, Secaucus, Sergeantsville, Sewaren, Short Hills, Shrewsbury, Skillman, Somerset, Somerville, South Amboy, South Bound Brook, South Hackensack, South Orange, South Plainfield, South River, Spotswood, Spring Lake, Springfield, Stanton, Stirling, Stockholm, Stockton, Succasunna, Summit, Teaneck, Tenafly, Tennent, Teterboro, Three Bridges, Tinton Falls, Totowa, Towaco, Township of Washington, Union, Union Beach, Union City, Upper Saddle River, Vauxhall, Verona, Waldwick, Wall, Wall Township, Wallington, Wanaque, Warren, Watchung, Wayne, Weehawken, West Allenhurst, West Long Branch, West Milford, West New York, West Orange, Westfield, Westwood, Wharton, Whippany, Whitehouse, Whitehouse Station, Wickatunk, Windsor, Wood Ridge, Woodbridge, Woodcliff Lake, Wyckoff, Zarephath

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